PLEASE NOTE: ALL SALE ITEM PURCHASES ARE FINAL. WE DO NOT OFFER REFUNDS OR EXCHANGES ON SALE ITEMS.
We would like to congratulate you for purchasing at " Sol Hand Made Surf Inspired Jewellery’s" official website.
Occasionally while buying online there might be a need to change the size, colour or even the item itself, kindly be assured that we will be glad to assist you.
If for any reason you are not completely satisfied with your purchase, you may return it within 30 days from receiving the shipment.
RETURN / EXCHANGE PROCEDURES:
- Arrange a well packed package including the returns form and the item you wish to replace.
- Ship the Package with documented airmail (mentioning the tracking number) to the shipping address bellow **
** Shipping Address:
“Sol Hand Made Surf Inspired Jewellery“
8 Palm Place Byron Bay
NSW 2481 AUSTRALIA
Addressed to: Shir Efraim
KINDLY MAKE SURE THAT:
Returned merchandise must be in its original condition & packaging accompanied by all.
The package will include the original price tags & receipt.
Please note, used or worn merchandise will not be accepted for returns.
Refunds will be made upon receipt of the merchandise.
* Kindly note that it's possible to change or return the item without any cancellation fee by receiving a voucher for your next purchase.
* Should you choose to return the item and get a refund, there will be a 5% cancellation fee + Shipping costs from the original receipt when bought online.
If from any reason the customer refuses to accept the returned package from us, he will need to pay additional charges of customs,
package handling & shipping back costs.
Sol Surf Inspired Jewellery will not be responsible for any loss or damages caused to the merchandise during the return process.
No return order exceptions-
*Special orders
*Limited addition items
*Orders sum above 2000$
** For any questions or clarification please contact us via email at helloseasol@gmail.com
***THIS POLICY APPLIES TO THE WEB SITE ONLY AND NOT TO OUR CONCEPT STORES.
REPAIRS PROCEDURES:
We Provide warranty for products from our jewellery collection, whether bought online nor in concept stores.
For repair send the item to us via registered air mail.
Shipping preparation
1 - Arrange a well-packed package including the returns form and the item you wish to replace.
2 - Ship the Package with documented airmail (mentioning the tracking number) to the shipping address bellow **
** Shipping Address:
“Sol Hand Made Surf Inspired Jewellery“
8 Palm Place Byron Bay
NSW 2481 AUSTRALIA
Addressed to: Shir Efraim
** For any questions or clarification please contact us via email at
helloseasol@gmail.com
FAQ: Frequently Questions Answers
Lost Earrings
Q- I lost one of my earrings from the “Sol Hand Made Surf Inspired Jewellery “ what should I do?
A- In the case of a lost earring, we can place a custom order for just one earring.
The price will be half of the cost for the pair of earrings.
Please send the earring by registered air mail to the address bellow**
with your personal details including name, address, phone number, and email address.
** Shipping Address:
“Sol Hand Made Surf Inspired Jewellery“
11/174-178 Brook Street, Coogee, Sydney NSW 2034 AUSTRALIA
Addressed to: Shir Efraim.
Repairs
Q - A crystal fell off my necklace, what should I do?
A - You have a warranty on our jewellery collections, please read the repair section above.
Custom Orders
Q - I've seen a Sol Hand Made Surf Inspired Jewellery
Item but cannot find it in the online store. How do I find it?
A - It's simple, all you need to do is send us an email to our customer service department at – helloseasol@gmail.com, describing the item
that you are looking for or if it is possible to send us a photo and we will send you an image catalogue to help you find the item.
Q - I am planning my wedding and would like to know if I can place a custom order for my bridesmaids and myself?
A - It's simple, all you need to do is send us an email to our customer service department at
helloseasol@gmail.com,
describing the item that you are looking for and we will send you an image catalogue to help you find the item.
Sol Hand Made Surf Inspired Jewellery Originals
Q - How do I recognise an original “Sol Hand Made Surf Inspired Jewellery item?
A - Most of our items have “Sol Hand Made Surf Inspired Jewellery signature a SOL sea horse symbol attached to the back of them, While the others come with an oval brass charm attached to the safety chain with the “Sol Hand Made Surf Inspired Jewellery signature on it.
