RETURN & REPAIR

PLEASE NOTE: ALL SALE ITEM PURCHASES ARE FINAL. WE DO NOT OFFER REFUNDS OR EXCHANGES ON SALE ITEMS. 

We would like to congratulate you for purchasing at " Sol Hand Made Surf Inspired Jewellery’s" official website. 
Occasionally while buying online there might be a need to change the size, colour or even the item itself, kindly be assured that we will be glad to assist you. 
If for any reason you are not completely satisfied with your purchase, you may return it within 30 days from receiving the shipment.

 

RETURN / EXCHANGE PROCEDURES:

  1. Arrange a well packed package including the returns form and the item you wish to replace.
  2.  Ship the Package with documented airmail (mentioning the tracking number) to the shipping address bellow **

 


** Shipping Address:
“Sol Hand Made Surf Inspired Jewellery“

8 Palm Place Byron Bay 

NSW 2481 AUSTRALIA

Addressed to: Shir Efraim

KINDLY MAKE SURE THAT:

Returned merchandise must be in its original condition & packaging accompanied by all. 
The package will include the original price tags & receipt. 
Please note, used or worn merchandise will not be accepted for returns. 
Refunds will be made upon receipt of the merchandise. 
* Kindly note that it's possible to change or return the item without any cancellation fee by receiving a voucher for your next purchase. 
* Should you choose to return the item and get a refund, there will be a 5% cancellation fee + Shipping costs from the original receipt when bought online. 
If from any reason the customer refuses to accept the returned package from us, he will need to pay additional charges of customs,
package handling & shipping back costs. 
Sol Surf Inspired Jewellery will not be responsible for any loss or damages caused to the merchandise during the return process.

 

No return order exceptions-

*Special orders
*Limited addition items
*Orders sum above 2000$

 

** For any questions or clarification please contact us via email at helloseasol@gmail.com

 

***THIS POLICY APPLIES TO THE WEB SITE ONLY AND NOT TO OUR CONCEPT STORES.

 

REPAIRS PROCEDURES:

We Provide warranty for products from our jewellery collection, whether bought online nor in concept stores. 
For repair send the item to us via registered air mail.

 

Shipping preparation

 

1 - Arrange a well-packed package including the returns form and the item you wish to replace.
2 - Ship the Package with documented airmail (mentioning the tracking number) to the shipping address bellow **

 

 

 ** Shipping Address:
“Sol Hand Made Surf Inspired Jewellery“

8 Palm Place Byron Bay 

NSW 2481 AUSTRALIA

Addressed to: Shir Efraim

** For any questions or clarification please contact us via email at

helloseasol@gmail.com

FAQ: Frequently Questions Answers

Lost Earrings 
Q- I lost one of my earrings from the “Sol Hand Made Surf Inspired Jewellery “ what should I do?
A- In the case of a lost earring, we can place a custom order for just one earring. 

The price will be half of the cost for the pair of earrings. 
Please send the earring by registered air mail to the address bellow** 
with your personal details including name, address, phone number, and email address.


** Shipping Address:

 “Sol Hand Made Surf Inspired Jewellery“

11/174-178 Brook Street, Coogee, Sydney NSW 2034 AUSTRALIA

 Addressed to: Shir Efraim.

 

 

Repairs
Q - A crystal fell off my necklace, what should I do?
A - You have a warranty on our jewellery collections, please read the repair section above.

 

Custom Orders
Q - I've seen a Sol Hand Made Surf Inspired Jewellery

Item but cannot find it in the online store. How do I find it?
A - It's simple, all you need to do is send us an email to our customer service department at – helloseasol@gmail.com, describing the item

that you are looking for or if it is possible to send us a photo and we will send you an image catalogue to help you find the item.

 

Q - I am planning my wedding and would like to know if I can place a custom order for my bridesmaids and myself?
A - It's simple, all you need to do is send us an email to our customer service department at 

helloseasol@gmail.com,

describing the item that you are looking for and we will send you an image catalogue to help you find the item.

 

 Sol Hand Made Surf Inspired Jewellery Originals
Q - How do I recognise an original “Sol Hand Made Surf Inspired Jewellery item?
A - Most of our items have “Sol Hand Made Surf Inspired Jewellery signature a SOL sea horse symbol attached to the back of them, While the others come with an oval brass charm attached to the safety chain with the “Sol Hand Made Surf Inspired Jewellery signature on it.

SIZING

RINGS

How to measure your ring size? 
All you need is a pair of scissors, a piece of thread and a ruler.
    
Wrap the thread around your finger, then mark and cut the spot where the thread meets.
Measure the length of the thread with your ruler. This will give you the circumference (C) of your ring size
 
Now you can choose your size from our ring sizing chart.
if you are still not sure about the right size, or your size doesn't show in our chart, you are more than welcome to contact us and we'll be happy to assist you.
 
NECKLACES
 
   
BELLY BUTTON PIERCINGS INSTRUCTIONS 
To put in the belly button piercing, grasp the ring between the fingers and thumb on either side of the opening and pull one side of the ring toward you and the other side away from you. This will twist the metal to widen the opening for you to insert the jewellery. Do not pull the jewellery apart as this may put stress on the metal. You may use pliers if you cannot use your fingers. Put the jewellery into the hole and close the same way.
 
The ring is made of either Silver 925 or Gold-filled.
To maintain the cleanliness of the piercing, in the first week you should always wash your hands before handling, and clean 3 times a day in a saltwater solution (glass of water with three teaspoons of salt) and apply an antibiotic cream during the week. It is not recommended to enter a chlorine swimming pool within the first 10 days of changing the piercing. However, if you do, it is recommended to wash the area with soap in the shower afterwards. Seawater is good for the piercing.
You should avoid tight clothes that may snag the piercing. This may cause infection so please be careful. The warranty does not cover the jewellery in the event of infection or allergies of any kind. No responsibility for a loss.
If you have any questions or need some help, please don’t hesitate to contact us.
 

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